Updated 2026-10-05
Pawcard Support
If something does not work or is unclear, write to us. A person answers, usually within a few days.
Before you write
- Mention your iOS version and iPhone model.
- Describe what you did and what you expected to see.
- Do not send medical documents or personal records; they are not needed for troubleshooting.
Frequently asked questions
Do I need an account?
No. There are no accounts, subscriptions or ads. All records are stored on the device.
Does it sync between devices?
No. Transfer works only through a backup you export and import yourself. The backup is encrypted with a password.
Does the app go online?
Only in three cases, and each one starts with your tap: it fetches a breed photo from Wikipedia, searches nearby clinics via Apple Maps, and opens the phone, a messenger or maps. There are no background requests.
Is this veterinary advice?
No. Pawcard keeps records and reminders. Reference material shows its source and verification date. If a source is missing, the app marks it as not verified.
How do I delete my data?
Settings has Delete all data. It erases pets, records, reminders and temporary files. Deleting the app does the same.